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Oakley Vale Primary school

Parent Information

Where to get urgent help

It’s important to remember that mental health emergencies should be taken as seriously as a medical emergency. If you think you are at risk of taking your own life, seriously harming yourself and need immediate medical attention, or if you are worried about someone else, trust your instincts and seek help.

If you don't feel you can keep yourself safe right now, seek immediate help:

If you need urgent support but don't want to go to A&E, you could:

  • Contact NHS 111.
  • Contact your local crisis team (CRHT), if you're under their care.
  • Contact your GP surgery and ask for an emergency appointment. Note: GP surgeries are closed on Bank Holidays but, if you phone your nearest surgery, the answering machines will usually give you advice on how to get hold of an out-of-hours doctor.
  • Call Samaritans for free on 116 123 or email them on – they're always open and are there to listen.


Mind (charity) - Wikipedia




  • Mind's helplines provide information and support by phone and email.
  • Local Minds offer face-to-face services across England and Wales. These services include talking therapies, peer support and advocacy.
  • Side by Side is our supportive online community for anyone experiencing a mental health problem.


Share the number | Shout 85258






Samaritans helpline :: Zero Suicide Alliance






If you need advice or someone impartial to talk to, the services below are offering support throughout the festive period.

  • For mental health crisis support, you can ring the SANEline on 0300 304 7000 between 4:30pm-10:30pm, each evening.
  • For general mental health help, you can access help via text from Shout. Simply text SHOUT to 85258 for 24/7 crisis support. This service is available for free on major mobile networks, for anyone in crisis anytime, anywhere.
  • Childline is a confidential line offering support for young people under 19 (and their relatives), offering advice about any topic. You can speak to a counsellor by calling 0800 1111 or via one to one chat between 7:30am and 3:30am every day.
  • The Campaign Against Living Miserably (CALM) is a helpline for men and is open from 5pm-midnight on 0800 58 58 58. The CALM webchat is also open during these hours.
  • Switchboard is a line for LGBT+ support: 0300 330 0630. The helpline is open 10am-10pm 365 days a year. Or you can email:
  • The Silver Line is a line, open 24/7, for those over the age of 55 offering information, advice and friendship: 0800 4708 090.
  • For eating disorder support, contact the Beat Helpline on 0808 801 0677. The phone line will be open 4-8pm from 24 December to 1 January. Sometimes their lines are busy so, if you can't get through immediately, please try again or try their one-to-one webchat.
  • The national Rape Crisis helpline is open today and every day 12pm-2.30pm and 7pm-9:30pm. The helpline offers confidential emotional support, information and referral details.